Sales Support Team Manager

Strengthen Revenue Performance Through Salesforce and Sales Operations Leadership

Support a technology organization trusted by businesses worldwide while strengthening your expertise in Salesforce, sales operations, and people leadership. The Sales Support Team Manager oversees multi-region operational support that enables sales teams to close business efficiently, maintain CRM excellence, and improve customer outcomes. Emapta provides the Top 1% talent experience, career stability, and continuous professional growth.

Snapshot

• Employment Type: Full-time
• Work Setup: Hybrid, Ortigas
• Salary: Earn up to PHP90,000
• Shift: Night Shift, Weekends Off

Qualifications

• 3–5 years of experience in Sales Operations, Revenue Operations, Business Operations, Sales Support, or related sales operations roles.
• Proven experience managing Salesforce administration, CRM governance, data integrity, opportunity management, quote processing, approval workflows, and sales process execution.
• Strong background supporting sales operations, sales support, and business operations functions within a sales organization.
• Experience handling deal documentation, contract coordination, sales compliance, workflow management, and operational reporting.
• Exposure to multi-region or global sales operations environments with cross-functional stakeholder collaboration.
• Strong knowledge of sales operations best practices, process improvement, and operational excellence initiatives.
• Proven ability to analyze sales processes, identify inefficiencies, and implement scalable operational solutions.
• Advanced proficiency in Salesforce CRM, including reporting, workflow automation, system administration, and governance.
• Excellent stakeholder management, communication, coaching, and leadership skills.
• Strong analytical, organizational, and problem-solving abilities with a focus on accuracy, compliance, and process consistency.
• Previous experience leading or mentoring Sales Operations, Sales Support, or Business Operations teams is preferred.
• Experience supporting SaaS, subscription-based, or recurring revenue business models is an advantage.

Responsibilities

• Lead, coach, and develop a team of Sales Operations Specialists, driving performance, accountability, and professional growth.
• Set clear performance expectations, service standards, and development plans while providing ongoing coaching and feedback.
• Support onboarding, training, and continuous learning initiatives for team members.
• Foster a collaborative, customer-focused culture that promotes operational excellence.
• Assist with workforce planning, workload balancing, and resource allocation to meet business demands.
• Oversee day-to-day sales operations support, ensuring timely and accurate opportunity, quote, and deal management.
• Review and approve quotes, opportunities, and non-standard deals while maintaining compliance and data integrity.
• Ensure Salesforce records, deal documentation, and operational processes are accurate, complete, and audit-ready.
• Partner with Order Management to ensure seamless handoffs and accountability following Closed Won transactions.
• Serve as the primary escalation point for Sales leaders and cross-functional stakeholders on operational issues.
• Collaborate with Finance, Legal, Revenue Operations, and Order Management teams to resolve complex deal and process challenges.
• Monitor team performance, workload distribution, and SLA adherence, implementing corrective actions when needed.
• Analyze reports, identify process gaps, and drive continuous improvement initiatives to enhance efficiency and service delivery.
• Conduct regular team check-ins, training sessions, and performance discussions to support engagement and development.
• Provide operational guidance and process expertise to Sales leadership and internal stakeholders.

Benefits

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Hybrid work arrangement
• Fixed weekends off
• Annual performance Increase
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Join the Top 1% Talent. A better career. A better life.

At Emapta Philippines, careers are built with intention. Work with global clients, gain exposure to world-class standards, and grow in an environment designed for long-term success. Recognized as one of HR Asia’s Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta stands among the region’s most respected employers, committed to empowering talent through stability, opportunity, and continuous development.

Step into a career that moves with you. Apply today!